Programs Sales

Program category

Sales, Marketing & Customer Service training

Improve selling, service conversations, retail performance, and digital marketing execution.

Overview

What this category covers

Sales, marketing, and customer service programmes help customer-facing teams communicate value, handle objections, manage complaints, and improve service consistency. The category spans selling skills, customer care, hospitality, retail, negotiation, digital marketing, and complaint handling.

Selling skillsCustomer careComplaint handlingDigital marketingRetail service

Courses

Available programmes

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Sales, Marketing & Customer Service 1 day English HRD Corp claimable

Customer Care Workshop

A service-skills workshop for improving customer conversations, complaint handling, and service consistency.

Customer experience is shaped by small moments: how teams listen, respond, recover, and follow through when pressure rises. This workshop helps service teams build practical habits for clearer communication, calmer complaint handling, stronger ownership, and more consistent customer care across everyday interactions.

Customer service and front-line teamsSales support or counter-service staff
View summary

Audience

Who should attend

  • Sales teams
  • Customer service teams
  • Retail staff
  • Front-line supervisors
  • Marketing teams

Formats

How it can run

  • In-house workshops
  • Role-play sessions
  • Public programmes
  • Service refreshers

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